Below is a guideline of what delivery costs and time frames to expect when you order from us. All our orders are processed and dispatched by the end of the following working day (unless a lead time is stated within the product description) so you benefit from the fastest service possible.
|Standard delivery (approx 5 days from dispatch)||£4.95|
|Standard delivery over £75 (excluding orders containing furniture items)||Free|
|Express 48 hour working days delivery if ordered Mon to Fri (non-furniture items only)||£9.95|
|Orders containing small furniture items (please check delivery lead times stated)||£19.95|
|Orders containing large furniture items up to £2000 (please check delivery lead times stated)||£75|
|Orders containing furniture items over £2000 value||Free|
|Next day delivery (if orders received before noon Monday to Friday, non-furniture items only)||£9.95|
|Collection from our North London store (goods will be held for 14 days only)||Free|
|Europe Standard (approx 10 days from dispatch)||£19.95|
|Europe orders containing furniture items||Email for quotation|
|Rest of World (approx 10 days from dispatch)||£39.95|
|Rest of World orders containing furniture items||Email for quotation|
Small furniture items include items such as coffee/side tables, dining chairs, shelving, etc. Large furniture items include items such as dining tables, armchairs, sofas etc.
There are rare occasions where factors out of our control can delay a delivery, so we ask for your patience in these circumstances.
We are very happy to provide quotations for overseas deliveries before orders are placed, as there can sometimes be a saving on the standard charges (depending on the items required and the destination country). So please drop us an email with what you're interested in and we'll check for you.
Overseas customers are, however, responsible for any local import duties and taxes which may be applied.
*A signature will be required on receipt so please ensure someone is available at the address to avoid failed delivery
*The shipping method and carrier will vary depending on the weight and value of the order
*We reserve the right to amend delivery charges at any time
*Occasionally there may be a discrepancy in the delivery cost calculated online, in which case we will contact you to arrange payment
We have a no quibble returns policy - so you are fully entitled to a product refund up to 21 days from the despatch of goods. The returned products must be new, in perfect condition and complete with original packaging. Used or customer damaged items cannot be refunded or exchanged.
However, cancellations and alterations to items that are custom ordered (colour, material or finish has been selected at the point of ordering) can only be accepted within 7 calendar days of the order date. Once past this date they are non refundable unless deemed faulty.
We offer a free returns service on all UK orders (excluding furniture items) so please follow the returns instructions enclosed with your items. Otherwise, please return the item (with the invoice enclosed in the parcel so we can identify the order/customer) to the following address:
Future & Found Ltd
225A Brecknock Road
Or just email or call us on firstname.lastname@example.org / 020 7267 4772 if you need some advice on how to proceed.
We aim to process all refunds within 7 days. However during busy times, this might take slightly longer. We will email you a confirmation once the refund has been made.